Candidate appeals and complaints

Institute of the Motor Industry Appeals Procedure for Candidates

Your first step should be to talk to your assessor if you have a complaint.  If that is not possible or appropriate you should contact your centre and ask who you should speak to regarding an appeal.  This will vary from centre to centre. 

You must, in the first instance follow the appeals procedure of your centre.  An IMI approved centre must at all times have a clear and up-to-date appeals procedure that must be provided to candidates. 

If your centre has not provided you with a copy of their appeals procedure, contact them and ask to be provided with one.

Only when this route has been exhausted can a candidate appeal to the IMI.

If you are still not happy after following your centre’s appeal process you may appeal to the Institute of the Motor Industry, at no cost, regarding decisions of an IMI Approved Centre on the following grounds:

• Discrimination of any sort
• Dissatisfaction over assessment decisions
• Dissatisfaction over the quality of tuition

The appeal must be submitted, in writing, to the Institute of the Motor Industry’s Head of Quality.  A written acknowledgement of the appeal, stating when the appeal will be heard, will be issued within two working days.

The Centre’s External Verifier will investigate the appeal and report his/her findings, in writing, to the Institute of the Motor Industry’s Head of Quality within 21 working days.

You will receive an appeal decision, in writing, within 28 working days of receipt of the written appeal.

If you are still not satisfied, the Institute of the Motor Industry’s Director of Learning and Skills and, where appropriate, an appellate committee of the Institute will be the ultimate arbiters in the case of a dispute between candidate and Centre.

Please note that in certain cases, at the Institute’s discretion, the timescale for the appeal decision may have to be extended.