A number of members of the Institute are playing a key role at the forthcoming Sewells Information and Research Motor Retail Conference on Thursday 30 September 2004 which is being held at the Quadrangle Conference Centre at the Kassam Stadium, Oxford.
Entitled "How well do you know your customers?", the one day event will provide some fresh thinking and best practice guidelines on identifying, attracting, satisfying and retaining more customers. The results of the latest Sewells consumer research on what customers want from a dealership will also be presented.
Chairing the conference is John Kiff FIMI, director of the International Car Distribution Programme.
Also speaking are:
Roger Trembath MIMI, managing director, Quay Auto Centre
Paul Leo FIMI, industry consultant
Denis Scott MIMI, director - vehicle sales, Carter and Carter
Tim Milsom MIMI, managing director, Exminster Garage
Ticket price is £195 and discounts are available.