Your order will be sent to the IMI via a secure page on our web site using industry standard SSL encryption, ensuring that personal information on the order form and card details are only viewed by us. Customer information held by the IMI will be kept secure and will not be distributed or sold to a third party, or used for any other promotional activity.
You will receive an email confirmation of your order when it has been submitted, detailing the total amount, including any shipping charges, and this will also include a reference number for tracking. You will receive a receipt of purchase with the goods on delivery. In the unlikely event of a mistake in billing or receipt, it will be corrected as soon as possible.
If you would like to check the progress of your order or if you have any queries, email us on email@example.com or telephone + 44 (0) 1992 511 521.
Terms and Conditions
For items that are in stock, we guarantee to process and despatch all orders within 5 working days, but please allow up to 30 days for overseas deliveries.
If an item is out of stock, we will send you an email or letter, advising the expected delivery date - we aim to process and despatch these orders within 10 working days of your order.
The IMI cannot be held responsible if an item is no longer available and revised editions of titles will appear over a period of time. All prices are valid until updated on these web pages.
For UK orders shipping costs are already included in the book prices, orders for single books will be sent using Royal Mail First Class postage, larger orders will be sent using a courier service and will therefore require a signature on delivery.
Overseas orders will be sent using a courier service that will also require a signature on delivery. These orders will be charged an extra 20% to cover shipping costs, this is calculated automatically and will be shown with the full cost of your purchase, before you confirm the order.
Refunds, returns and complaints
You have the right to cancel your order within 7 working days of delivery. If your purchase is not suitable, please return it to us unused, with the original packaging and the order information within 7 working days for a replacement or refund.
For your protection, we suggest that you use registered post or a guaranteed delivery service for all returns. We should receive the goods back within 7 days of the date that they were delivered to you.
The return address is -
On-line Store Returns, The Institute of the Motor Industry, Fanshaws, Brickendon, Hertford, SG13 8PQ, UK.
Please note that you will be responsible for the return postage costs, unless an item was delivered to you in error. All refunds will be given as soon as possible, using the original method of payment and we will deduct any shipping and packaging costs incurred once the delivery process has commenced.
Complaints will be dealt with quickly, confidentially and fairly. We will acknowledge a complaint within 5 working days and inform you of what action we are taking. In the unlikely event of a complaint or to cancel an order, please inform us via email on firstname.lastname@example.org or telephone + 44 (0) 1992 511 521.